2020/2021 booking & cancellation policy & COVID-19 Protocols

BOOKING & CANCELLATION POLICY FOR 2020/2021 SKI SEASON:

 

GUEST ASSUMPTION OF RISK: It is the responsibility of guests to assess the risks of travel, their ability to travel and to plan and manage their reservation accordingly. Vail Realty’s standard deposit and cancellation policy has been modified to take into account the circumstances of the current pandemic.  This modified deposit and cancellation policy will be strictly adhered to in all cases including but not limited to: individual and family health issues, fear of travel or any guidance against travel.

TRAVEL INSURANCE IS RECOMMENDED.

Modified Deposit and Cancellation Policy: 
Beginning august 19, 2020, all new reservations will be confirmed with a 15% non-refundable deposit due within 24 hours of booking (no extensions). full payment will be due 15 days prior to arrival; after which, all payments are non-refundable. Cancellations within 15 days of arrival are non-refundable.


for all reservations that fall between and include the dates December 20 - January 4 (holiday period) a 25% non-refundable deposit is due within 24 hours of booking (no extensions) final payment is due november 25, 2020; after which, all payments are non-refundable. Cancellations after November 25, 2020 are non-refundable.

The only exceptions to this modified policy will be in the event of a government-ordered closure of the ski resort (Vail or Beaver Creek) or government-ordered ban on short-term rentals. In the event of a government-ordered closure or ban, a full refund of all payment less a 5% transaction fee and the $75 booking fee, which are non-refundable.

for bookings of stays greater than 20 days, our standard cancellation policy applies (see below).  

TRAVEL INSURANCE IS RECOMMENDED.


COVID-19 Protocols:

 

  • Professionally Laundered Linens.
  • Housekeeping/Cleaning Outsourced to a Professional Service.
  • Properties are Disenfected After Each Checkout.
  • Maintain a Full 24-hour Gap Between Occupancies to Allow Ample Time for Disinfecting.  (no back-to-back occupancies)
  • We Can Accommodate Guest Requests for Contact-less Check-in (must be requested in advance and requires guest compliance with registration prerequisites).

As a result of these enhanced cleaning protocals early check-in & late check-outs may not be available for your stay. 
We must adhere to these guidelines to provide the needed services for everyone.