Terms & Conditions

Check-In & Registration:

All guests must check-in and register at one of our offices based on building location: (Vail arrivals)  Mill Creek Court Bldg, or  at  Strawberry Park (Beaver Creek arrivals).  This reservation is specific only to the guest named on the confirmation.  Only the Guest named on the confirmation may check-in.

Payments & Advance Deposits

A DEPOSIT IS REQUIRED WITHIN 1 DAY: OF RESERVATION. FINAL PAYMENT IS REQUIRED 15 DAYS PRIOR TO ARRIVAL! FULL PAYMENT ON CHRISTMAS AND NEW YEAR'S RESERVATIONS DUE BY NOVEMBER 25TH. CASH, VISA/MC, DISCOVER, TRAVELERS CHECKS or PERSONAL CHECKS with GUARANTEE are acceptable forms of payment. (Sorry, we do not accept American Express). Advance deposits may be placed in interest bearing accounts. Vail Realty will be the sole beneficiary of any interest earned. Unit and rates are not guaranteed until deposit is paid.

Reservations Confirmations

Reservations are not confirmed until payment is received and accepted by Vail Realty.  Vail Realty reserves the right to terminate any advance reservation prior to the acceptance of required deposit based on the sole discretion of Vail Realty



GUEST ASSUMPTION OF RISK: It is the responsibility of guests to assess the risks of travel, their ability to travel and to plan and manage their reservation accordingly. Vail Realty’s standard deposit and cancellation policy has been modified to take into account the circumstances of the current pandemic.  This modified deposit and cancellation policy will be strictly adhered to in all cases including but not limited to: individual and family health issues, fear of travel or any guidance against travel.


Modified Deposit and Cancellation Policy: 
Beginning august 19, 2020, all new reservations will be confirmed with a 15% non-refundable deposit due within 24 hours of booking (no extensions). full payment will be due 15 days prior to arrival; after which, all payments are non-refundable. Cancellations within 15 days of arrival are non-refundable.

for all reservations that fall between and include the dates December 20 - January 4 (holiday period) a 25% non-refundable deposit is due within 24 hours of booking (no extensions) final payment is due november 25, 2020; after which, all payments are non-refundable. Cancellations after November 25, 2020 are non-refundable.

The only exceptions to this modified policy will be in the event of a government-ordered closure of the ski resort (Vail or Beaver Creek) or government-ordered ban on short-term rentals. In the event of a government-ordered closure or ban, a full refund of all payment less a 5% transaction fee and the $75 booking fee, which are non-refundable.

for bookings of stays greater than 20 days, our standard cancellation policy applies (see below).  


Standard Cancellation Policy

TRAVEL INSURANCE IS RECOMMENDED!  In the event of cancellation with written notice at least 30 days prior to arrival date, (EXCEPTIONS:  (1) Christmas or New Year’s reservations written notice must be received by the preceding October 1st; and (2) Reservation of 20 days or longer require 60 days written notice), a cancellation fee of 10% of the “Room Charge” (minimum $50 per night or $100 per night on Christmas or New Year’s reservations) will be deducted from the room deposit.  Cancellations or changes made within 30 days of arrival (or after October 1st for Christmas or New Year’s reservations;  or within 60 days of arrival for reservations of 20 days or longer)  are non-refundable. For Reservations made with Credit Carryovers our normal cancellation does not apply. Credit carryovers are NON-REFUNDABLE under all circumstances.  Booking fee is non refundable under all circumstances. TRAVEL INSURANCE IS RECOMMENDED!

Late Arrivals

All late arriving guests, must call and make arrangements for late check-in instructions. Failure to do so, may result in a lockout upon your arrival into Vail or Beaver Creek, with no refund or reimbursement of any additional cost.  Guests arriving after normal office hours are required to register the next morning to the respective Vail Realty office/front desk.   Failure to check-in will result in suspension of housekeeping services and, if applicable, the termination of electronic key code. If you have an emergency or cannot get into your rental after hours, please call our main office line at 970-476-8800 to get connected with our on-call personnel.

Security Deposits

A security deposit in the form of a open, signed Visa/Mastercard or Discover imprint is required of all guests at check-in. Security deposit imprint may be used as a security/damage/telephone deposit, key deposit, and to settle any amounts owing, charges incurred or "BALANCE DUE" with respect to this reservation at check-out. Credit card imprints will be retained for a minimum of 30 days after departure.

Travel Insurance

TRAVEL INSURANCE IS RECOMMENDED! The cancellation policy and applicable cancellation fee are not subject to change due to unforeseen circumstances of the rental guest (for example, personal health, family emergency, business conflict). Please contact us for more information on TRAVEL INSURANCE.


Parking is limited to 1 vehicle per unit. (Creekside  Vail DOES NOT HAVE PARKING). In Vail, additional fee parking (at guest expense) is available in public parking garages. In Beaver Creek, additional fee parking is available at public lots located at the entrance to Beaver Creek Resort (at guest expense).



Bicycle policy

Bicycles of all kinds are not permitted inside buildings, hallways, elevator, residences, condominiums (including balconies) at any time.  THIS IS A ZERO TOLERANCE POLICY.  Violations will result in immediate eviction without refund.  Vail Realty properties do not provide secure bicycle storage.  Guests assume all risks for bicycles stored in racks, on vehicles or anywhere on the premises.  Vail Realty and the properties we manage assume no responsibility for security of bicycles.

Cable Television & Internet / Wifi

Cable television, Internet, and/or WIFI are free services offered by properties that Vail Realty represents.  Vail Realty does not guarantee the reliability, consistency or quality of these services and interruptions in service in our mountain community is not unusual.  Guest(s) acknowledge that there will be no rate adjustments or discounts for interruption or outages of these services during occupancy.